TERMS & CONDITIONS

UNDERSTANDING:

I            The terms and conditions below apply to all coaching and mentoring services provided by Ruth Kudzi Coaching Limited to any individual or organisation ("the client") and constitute the contract for the service to be provided by Ruth Kudzi Coaching for the client. The term 'coaching' covers life coaching, personal coaching, executive coaching and business coaching for clients and where applicable includes mentoring or supervision services provided for clients, coaches or others.

II              Coaching is not psychological counselling or any type of therapy, and should not be construed as such.

III            In return for the fees payable by the client (or by a third party on their behalf), Ruth Kudzi Coaching Limited agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).

IV             The date that the first coaching session takes place shall be deemed to be the start date for the service. Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions. The client will be required to sign a contract with Ruth Kudzi Coaching Limited at the commencement of coaching. 

Responsibility & Commitment:

 Ruth Kudzi Coaching Limited will seek to enable the client to set and achieve goals that will help to bring about desired outcomes for the client. The client has sole responsibility for any decisions they may make following coaching with Ruth Kudzi Coaching.  Ruth Kudzi Coaching accepts no liability for the client’s actions. 

Confidentiality:

I                Personal information or business information supplied to Ruth Kudzi Coaching Limited by the client in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client's prior permission, unless where required by law. 

II              Ruth Kudzi Coaching Limited and the client will be required to sign a contract which includes a confidentiality agreement at commencement of coaching.  Ruth Kudzi Coaching Limited will respect the client’s privacy and seek written permission before disclosing they are a client. 

III            All documentation and information relating to the client will be held according to the Data Protection 1998, except as permitted by the client in writing or as required by law.

Clarity & Style:

I                Ruth Kudzi Coaching limited will discuss with the client their preferred style of coaching.  The client has the right to talk openly and candidly with their coach, and the client is encouraged to discuss any concerns they have with Ruth Kudzi Coaching limited on any area of the coaching process.  Ruth Kudzi Coaching Limited welcomes openness and honesty.

II              Feedback about the service is welcomed and can be given during a coaching session or afterwards by answering the reflection questions provided by the coach. Feedback can also be given via email to info@ruthkudzicoaching.com

III            Ruth Kudzi Coaching limited is continually striving to ensure the standard of service it provides to its clients remains outstanding.  At the end of the coaching process, or series of coaching sessions, the client will be asked for more detailed feedback.

Coaching Procedure:

I                The coaching schedule will be arranged between Ruth Kudzi Coaching limited and the client and can be booked up to 3 months in advance. 

II              The number of coaching session will be agreed at the start of coaching between Ruth Kudzi Coaching limited and the client, and confirmed by Ruth Kudzi Coaching in the client contract. Due to the nature of coaching, the initial term usually recommended is six sessions.  Full payment is due before the first session.

III            The length of each session is usually 1 hour and this will be written in the client contract. 

IV             Coaching will take place between the client and their coach face-to-face (venue by mutual agreement), via Skype (client calls coach), or by telephone (client calls coach).  Unless otherwise agreed, the client is responsible for contacting Ruth Kudzi Coaching limited at agreed times.

V               Ruth Kudzi Coaching limited may assign the client tasks or exercises to complete between coaching sessions. There is no obligation on the client to complete these tasks, but not doing so may slow the client's progress in achieving their goals. Where possible, clients are requested to submit any information requested by Ruth Kudzi Coaching limited relating to assignments at least 24 hours before the coaching session when they are to be discussed. Ruth Kudzi Coaching limited will provide feedback on completed assignments during coaching sessions.

VI             The client may contact Ruth Kudzi Coaching limited by phone or email between sessions to share a success or seek clarification on a coaching issue. 

Cancellation & Rearranging Sessions:

I                If the client needs to rearrange a coaching session, they should provide at least 48 hours’ notice. No refunds will be given to clients for unused coaching sessions unless 48 hours’ notice has been given. In exceptional circumstances Ruth Kudzi Coaching limited may need to rearrange a coaching session; in these circumstances Ruth Kudzi Coaching limited will use reasonable endeavours to provide a mutually satisfactory alternative appointment the client.

II              Where a client pays for a session, or sessions, in advance they must have the coaching session(s) that they have paid for within 6 months of the payment, or their fee is forfeited. 

III            The client may terminate their coaching contract at any time in writing.  Any monies owed at the time of cancellation will become due immediately.  Refunds on payments made against future sessions will be at the discretion of Ruth Kudzi Coaching limited.

IV             In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the client, actual or potential conflict of interest, or other reasons, Ruth Kudzi Coaching limited can decide to terminate the service to the client early or refuse or be unable to provide further coaching sessions to the client. In such a circumstance the client will be given reasonable notice of termination by Ruth Kudzi Coaching limited where practicable, and will be refunded any advance payments made for coaching sessions not yet provided. 

V               There may be occasions when Ruth Kudzi Coaching limited may recommend to the client that they seek an alternative service more suited to their current needs.  In this event Ruth Kudzi Coaching limited will fully discuss the reasons for the recommendation with the client.  It is the client’s sole responsibility to decide whether to follow the recommendation and Ruth Kudzi Coaching limited does not accept any liability for the outcome of any decisions the client choses to make.